Refund Policy

1. Website Inquiries

Submitting a contact form, consultation request or project-planning request does not normally create a payment obligation.

2. Estimates

Website calculators and planning tools are not invoices and do not constitute final pricing. Actual project pricing is determined through the applicable proposal, estimate or agreement.

3. Deposits

If a project requires a deposit, the applicable written agreement may specify: deposit amount; payment schedule; cancellation terms; refund conditions; material commitments; scheduling requirements.

4. Cancellations

Cancellation rights may depend on: the project agreement; whether materials have been purchased; whether labor has been scheduled; whether work has started; whether special-order materials have been obtained; applicable law. Customers should contact Trinity Landscaping as soon as possible regarding cancellation requests.

5. Custom Materials

Special-order, custom or non-returnable materials may not be refundable once ordered or committed, subject to applicable law and the applicable agreement.

6. Completed Services

Payments for services already completed are generally not refundable solely because a customer later changes their preferences, unless otherwise required by the applicable agreement or law.

7. Weather-Related Changes

Landscaping work may be affected by weather and site conditions. Weather-related scheduling changes do not automatically create a refund entitlement.

8. Material Returns

If materials are eligible for return, refund treatment may depend on: supplier policies; restocking fees; transportation; condition of materials; project agreement.

10. Refund Processing

If a refund is approved, it will generally be processed using the original payment method where practical. Processing time may depend on the payment provider or financial institution.

11. Non-Refundable Costs

Certain costs may be non-refundable where disclosed in the applicable agreement, including: completed services; special-order materials; third-party costs; transportation; disposal; custom work; other committed project expenses.

12. Disputes

Customers should contact Trinity Landscaping first so the issue can be reviewed. Nothing in this policy is intended to eliminate rights that cannot legally be waived.

13. Policy Changes

Trinity Landscaping may update this Refund Policy from time to time. Changes will be posted on this page.

9. Refund Requests

Refund requests should be submitted to:

14. Contact